Support / FAQ

Answers, Advice and Tips about TBScan.

Helpful hints!

Why can TBScan not recognize this code?

Unfortunately, it is not possible to recognize every TB code perfectly. However, we have put together some tips which help you to achieve the best results possible.

What helps to better recognize the tracking code?

Activating the light (even if it is bright outside) can often work wonders! Try scanning the code from a different angle and/or distance. The most important thing is, that there‘s a lot of contrast between the code and background. Especially important for coins with a shiny surface is, it is important that there are no reflections around the code.

Why is there only a green screen?

If you press the discover or log button and only see a green screen, than go to the system settings and grant TBScan access to your camera.
(System setting -> TBScan)


General questions

Is an internet connection required?

To check if the recognized code exists, a connection to the internet is required. With the Pro-Version of TBScan you take a picture and save it for later it you are not online. Once you have internet again, you can load the images form your photo library and scan the code.

Can I only discover/log Travelbugs with TBScan?

No, ‚TB‘ stands for ‚Trackable‘. This includes Coins and Travebugs.

Can I enter codes manually?

Yes. If the code won’t get recognized, you can enter it using the keyboard. With a double-tap on the scanning area or by pressing the ‚Add-Button‚ in the bottom right corner, you can manually enter the code.

Can I discover only some of the scanned TB?

(Pro feature) If you want to discover only some TB, you can swipe from left to right in the code list to select a code. The selected codes will be marked with a green dot. If you have selected some tracking codes and press ‚Discover‘, only the selected Trackables will get logged.

How can I remove a single TB from the scanned code list?

To remove a scanned code, you can swipe from right to left in the code list.

How can I remove all TB from the scanned code list?

To remove all scanned codes, tap on "Delete all" in the lower left corner in the code list.

Can I use TBScan with images from my photo library?

(Pro feature) Yes. You can use images from your photo library by pressing the button with the landscape in the bottom right corner. Of course the image should be in a good quality with high contrast.

Is TBScan available for Android?

Unfortunately, no. TBScan is currently an iPhone only app.


Auto Shutter

With Auto Shutter activated TBScan will automatically take an image every 0.75 seconds. So you just have to point the camera on the code and it will automatically get recognized. This setting is highly recommended.
If Auto Shutter is turned off, you have to manually press the shutter button to initiate a scan.

Save images to photo library

(Pro feature) If you activate this setting, pressing the shutter button will save the image to your photo library (Album ‚TBScan‘).


(Pro feature) You may want to export the scanned codes to log it with a tool like GSAK. The export is done with email with the selected separator. The export button is found in the lower right corner in the code list (Discover > Continue).
Trackables should only be logged if you've seen them yourself life. The export function should therefore not be used for the transmission of codes to third parties. Stick to this rule!


TBScan keeps internal statistics for you. We keep track of how many Trackables you’ve scanned, how many logs you’ve sent and how much time you saved by using TBScan.

Privacy informationen

What about privacy in TBScan?

TBScan needs you login credentials for communication with Groundspeaks Live-API only. This data is never sent to third parties. Privacy is granted.

What does the setting "Send scan data" do?

With this setting enabled, TBScan transmits part of your scan data to our servers. This will help us to improve the accuracy of TBScan. Thank you!
The scan data will only be used for training the OCR engine. All of this data will be kept private and never gets sent to third parties.
Only 5KB of data gets sent per scan.

If you have any questions or if you have a feature request, write us an email. We always appreciate new ideas.

Now available on the App Store!


Nicolas Camenisch
Capslock AG | Gartenstrasse 35
8966 Oberwil-Lieli | Switzerland

© 2017  |  Download Press-Kit

GC Developer

GC Developer

Nicolas Camenisch
Capslock AG | Gartenstrasse 35
8966 Oberwil-Lieli | Switzerland

© 2017  |  Download Press-Kit